Hyster enjoys a different relationship with all our customers. We try to produce total client satisfaction created through world class manufacturing. Our goal is to foresee the needs of all our customers as well as address them with lift trucks that deliver the reliability, the value and the performance that they really need.
Hyster completely believes in starting with the customer. The company performs annual focus groups and offers on-going voice of customer research that is conducted both on-line and in the field. We have over 400 design engineers to translate that input into smart designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best equipment practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our equipment are subjected to virtual, physical and environmental tests, in order to ensure the lowest ownership cost and total dependability. Not only do we test against our own standards, but we are continually testing against the competition's products as well. Our final tests happen in real-world customer applications in order to make sure that our products have met our highest standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
To initiate quality from the start, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage the flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits really hold each and every employee responsible for consistent quality, along with the 5s workplace organization in place to help us achieve it.
As standard with all our products, Hyster offers a wide array of features. The corporation has remained completely committed to its key focus on quality and safety, on being innovative each time, and by offering some of the best material handling machinery on the market. These are just a few of the reasons the company has become a leader in the business.